FAQ

NUVIAN SHOP – FREQUENTLY ASKED QUESTIONS (FAQ)

🔌 General

Q: What is Nuvian Shop?

A: Nuvian Shop is your trusted source for high-quality products delivered fast and reliably across the U.S. We work with vetted suppliers to ensure great value and customer satisfaction.

Q: How can I contact customer support?

A: You can reach us anytime at support@nuvianshop.com. We aim to respond within 24 hours on business days.

🚚 Shipping

Q: How long does shipping take?

A: Orders are typically processed within 1–3 business days. Delivery takes 3–8 business days for most U.S. addresses, depending on the item and location.

Q: Do you ship internationally?

A: Currently, we only ship within the United States.

Q: How can I track my order?

A: Once your order is shipped, you'll receive an email with a tracking link.

🔁 Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery for most items. Products must be unused and in original packaging.

Q: What items are non-returnable?

A: Certain personal use items, clearance deals, and final sale products cannot be returned. Details are listed on each product page.

Q: How do I request a return or refund?

A: Email us at support@nuvianshop.com with your order number and reason for return. We’ll provide the next steps.

💳 Orders & Payments

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, and other major credit/debit cards via secure checkout.

Q: Can I cancel or change my order?

A: If your order hasn’t been processed yet, email us immediately at support@nuvianshop.com. Once shipped, we can no longer cancel or modify the order.

🛡 Privacy & Security

Q: Is my personal information secure?

A: Yes. We use encrypted technologies to protect your data.

Q: Will you sell my information to third parties?

A: No. We never sell or rent customer data. Your privacy is a top priority.

Didn’t find what you were looking for?

Email us at support@nuvianshop.com — we’re happy to help!